Brackets, Rods, Rings, Finials - 1 Inch Scale - Antique Drapery Rod Company
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  RETURN/EXCHANGE POLICY (retail and designer)

  • We produce over 12,000 products and your order is made specifically for you.
  • Please place your order carefully.
  • Orders may be changed the same day by email received before 5 pm, CST gcs@antiquedraperyrod.com
  • We will send you a sales order confirmation email within 24 hours of receipt.
  • You are responsible for inspecting product upon delivery for damage from the shipping company.
  • You must email or fax ADR within 48 hours of receipt of damaged product for replacement.
  • You have 30 days from receipt of order to request an exchange.
  • Returns/Exchanges will always incur a 25% restock fee
  • Returns/Exchange is only for a company credit with a 1 year expiration date.
  • Company credits can be applied to any ADR product including draperies and in partial increments.
  • No exchanges or discounts on custom length rods.
ADR must issue an approved RTV number for exchanges, and etc. or your return will be refused

Contact gcs@antiquedraperyrod.com for a Return Authorization Number (RTV).

   What is your return policy?

   Is my information safe on your site?

   How do I cancel my order?

   How do I alter/make a change to my order?

   How do I purchase directly from your website?

   What methods of payment do you allow online?

   Can I place my order online only?

   Samples/Finishes

   Do you use environmentally responsible packaging?

   Can you give me the name of some retail stores?

   Can I connect two rods?

   Shipping Information

    Showroom Hours: Monday - Friday 9am - 5pm Closed Saturday & Sunday and all Major Holidays